new technology

Ever tried to book a flight online, made a mistake and then found that either there was no one available to help you fix it or that it was just going to cost you more anyway? I have, while experiencing the fury that everyone feels at the helplessness and injustice of it all.

I would consider myself to be relatively computer and internet literate. However this era of new technology and electronic media excludes vast numbers of people and disadvantages them terribly.

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