Centrelink call centre

The Community and Public Sector Union (CPSU) says that contracting another 1000 private call centre operators to answer calls to Centrelink will not fix the problems caused by the federal government’s damaging cuts to the agency.

Minister for Human Services Michael Keenan announced on April 23 the introduction of another 1000 low-paid and insecure jobs, on top of the 250 positions currently generating a profit for multinational company Serco.

The Community and Public Sector Union (CPSU) has condemned the federal Coalition government for allowing multinational company Serco to operate a Centrelink call centre, saying the move will put thousands of vulnerable people at risk.

Human Services Minister Alan Tudge has announced Serco subsidiary Serco Citizen Services will begin operating a Centrelink call centre in Melbourne within weeks, with 250 full-time equivalent staff.

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